Terms and conditions

  1. General

1.1 www.romaniaonthemap.com is the trade name of S.C. ON THE MAP RO S.R.L., legal person of Romanian nationality, having its headquarters in Bucharest, Aleea Florin Ciungan, nr. 9, sector 3, with serial number in the Trade Register J40 / 19191 / 2017, unique fiscal registration code: 38494289

The following website is property and administered by ON THE MAP RO Travel Agency – License number 835/2019, issued by the Romanian Ministry of Tourism.

1.2 ON THE MAP RO Travel agency named bellow Agency is not responsible for the eventual differences between the information on the website and the information received by one of the representatives of the Agency.

1.3 By accessing and using www.romaniaonthemap.com website, you automatically accept the terms and conditions bellow. These terms and conditions will apply to all website users, named below Client:

1.3.1 Client will not copy, modify, distribute, sell, display, license or reproduce the content of this website, unless is used for non-commercial proposes.

1.3.2 Client will not send, use, display or mention in any form (word, image, and emoticon) any sexual, racist or discriminating messages in relation with the Agency or other Clients.

1.3.3 Client will not use the website for creating false bookings and is directly responsible for the accuracy of the information provided by him or in his behalf when booking a service on www.romaniaonthemap.com

1.3.4 Client is financially responsible for all the transactions carried out on his behalf.

  1. Booking conditions

2.1 Any booking processed thorough the website is considered valid only following a Confirmation email sent by the Agency and based on the full prepayment of the services.

2.2. All the prices displayed are informative and may vary according to Third Parties involved (Hotels, Transportation Companies, Tour Guides, Restaurants, etc.). In addition, the price may also vary according to the number of persons booked and date of the year. The final price of the service will be confirmed to you by our representatives based on your enquiry.

2.3 Third Party companies involved may have their own Terms and Conditions which the Client must comply with in addition to the present website regulations.

2.4 All tours presented on www.romaniaonthemap.com website can be further customized. Customization options include (but are not limited to): different selection of hotels, certain sights the traveler wishes to include or skip, a change in the duration of the tour, the pursuit of specific interests the traveler might have (certain type of architecture, local performances, etc.).

2.4.1 For new private tours (which are not listed on the website) / customization of the ones listed, the Agency applies a tax of 20 euros/day of itinerary. For this price you will receive a PDF file with the itinerary and suggested points of interests (museums, castles, natural wonders, etc.), restaurants and hotels. Pictures may be included.

2.4.2 If you book the requested tour with our Agency, the total price charged for creating the itinerary will be deducted from the total price of the tour.

2.5 Unless otherwise mentioned for the specific service purchased, the following cancellation policy applies:

2.5.1 For cancellations received with more than 60 days prior to booked date, no penalty charge will apply.

2.5.2 For cancellations received with less than 45 days prior to booked date, a charge of 50% of price will apply.

2.5.3 For cancellations received with less than 30 days prior to booked date, a charge of 100% of price will apply.

2.6 Transportation services will be provided with vehicles/buses equipped with Air-Conditioning and music player.

2.7 Accommodation services will be provided in 3-5 stars hotels or equivalent.

2.7.1 In the unlikely event of an issue related to the accommodation or transportation service, the Client must immediately contact the Agency via 24hours assistance line at 0040740601908. Should the event be due to the Agency or its Third Parties fault, equivalent service must be offered at no extra cost (another room in the same hotel or similar-category hotel in the area / another same-category car). However, should the client decide to upgrade to a superior room category or vehicle, the price difference falls under his responsibility.

2.8 Itineraries and other arrangements are subject to change at any time due to unforeseen circumstances or circumstances beyond the tour operator’s control. All efforts will be made to operate the tour as planned and advertised, but changes may occur after the final itinerary has been issued. In case any changes occur, all efforts will be made to replace the planned features with equivalent ones.

2.8.1 If the Client decide to modify a reservation (including, without limitation, cancellations, refunds, name change), the Agency reserves the right to apply certain fees intended to cover the administrative costs that may arise from this action. These fees are distinct from the fees imposed by the Provider directly.

2.9 The tours and services provided includes not insurance (travel, medical or luggage). We recommend our Clients to purchase a Travel Insurance which can cover the cost of last minute cancellation of their trips due to weather, illness or any other unforeseen circumstances.

  1. Payments

3.1 Payments to the Agency can be made cash, credit card (VISA, MASTERCARD or AMERICAN EXPRESS) or via bank transfer in the following bank accounts:


FOR RON:    RO38BTRLRONCRT0423192901

Belonging to: SC ON THE MAP RO SRL / CUI 38494289

Account opened at: Banca Transilvania, Amzei Agency


3.2 All the commissions related to bank transfers falls under the Client responsibility

3.3 In some cases, payments are to be done directly to the Third Party service provider. In such cases different payment conditions / cancellation policy may apply.

  1. Limitation of liability

4.1 www.romaniaonthemap is an informative and commercial website and ON THE MAP RO shall not be held liable for the correctness or accuracy of the information contained.

4.2 ON THE MAP RO does not guarantee, neither implicitly nor explicitly, the accuracy, truthfulness or integrity of the data and information presented on the website. The Agency shall not be held liable for any potential inconsistencies or errors that may arise between the content of the website and the real information. The data and information made available to the public through this website do not represent recommendations, guarantees or commitments of the Agency.

4.3 ON THE MAP RO may include in his packages services provided by third parties, including but not limited to transportation services, guiding services, accommodation and meal services. All the services provided by third parties are strictly under their liability and the Agency shall not be held liable for any of services.

4.4 Tour will be cancelled, with no reimbursement if the following occurs:

4.4.1 Guest is visibly under the influence of alcohol or forbidden substances;

4.4.2 Guest is more than 30min late at the confirmed pick-up location;

4.4.3 Guest is not properly equipped for the tour booked;

4.5 During your tour:

4.5.1 Always stay close to your guide and listen to his/her instructions. Failure in doing so can lead to cancellation of the tour with no reimbursement, or delay in the agreed returning time, with additional costs falling under your responsibility;

4.5.2 Smoking, drinking or eating is not permitted inside the vehicles used by the Agency.

4.5.3 All our tours details are being checked in advance. The Agency takes no liability if any of the tourist attractions/museums/ restaurants/ road access are closed without prior notification posted on their public websites.

4.5.4 The Agency takes no responsibility for the loss of personal belongings during the tour. We advise not to carry high valuable items with you during the tour.

  1. Processing of personal data

In accordance with the provisions of Law no. 677/2001, for the protection of persons regarding the processing of personal data and the free circulation of such data, amended and completed, ON THE MAP RO SRL (www.romaniaonthemap.com) has the obligation to administer in safe conditions, and only for the specified purposes, the personal data you provide us with.

The purpose of collecting this data is to provide any hotel or tourism services in Romania as well as communicating with the Client.

By filling in your data on the website, you declare that you agree unconditionally that your personal data is included in the database of SC ON THE MAP RO SRL (www.romaniaonthemap.com), registered in the Register of Evidence Personal Data Processing under 0002347 and you expressly and unequivocally agree that all such personal data be stored, used and processed by SC ON THE MAP RO SRL (www.romaniaonthemap.com) for the deployment and / or performing activities such as: commercial activities or online communications.

By reading these Terms and Conditions related to Personal Data Processing, you have become aware that you are guaranteed the rights provided by the Law, namely: Right to Information, Right of Access to Own Data, Right of Intervention, Right of Opposition, Right not to be subjected to an Individual Decision, the Right to Appeal to Justice in case of a violation of the Rights guaranteed by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

At the same time, you have the right to oppose the processing of your personal data and to request the total or partial deletion of these data:

www.romaniaonthemap.com reserves the right to notify users / customers of current offers through the Weekly Newsletter and may occasionally send greeting cards, gift coupons, or other special messages.

www.romaniaonthemap.com is not adept and does not promote SPAM. Thus, any user / client who has explicitly provided his / her email address on our website www.romaniaonthemap.com may opt to delete it from our database at any time he deems appropriate.

The information provided will be used by us only for the purpose for which you have provided it, to administer, support and evaluate our services and to prevent the breach of security, our law and our contractual terms.

According to the legal provisions, your personal information may be provided to the Prosecutor's Office, the Police, the Courts of Courts and other State Authorities, on the basis of and within the limits of the Legal Provisions and as a result of express requests made by them.

If you have any questions or concerns about these terms of confidentiality, do not hesitate to contact us through our dedicated contact form or office@romaniaonthemap.com

  1. Final provisions

6.1 All the rules mentioned in these Terms and Conditions are in line with the Romanian legislation in force. Any infringement of the provisions herein shall represent an infringement of the rights of SC ON THE MAP RO SRL and may entail civil, contravention or criminal liability of the guilty person, as the case may. Any conflict arising in relation to the terms and conditions of use of the website shall be referred to the court of law.